Have you recently received a text message that appears to be from your financial institution claiming a “suspicious” charge was made and a password reset is necessary using a provided link or phone number? The message was likely sent by fraudsters trying to illegally obtain access to your sensitive account information—not your bank. Please know that Busey will never send our customers a text making such a request.
To help protect your personal information, keep the following in mind:
- Do not respond, click/open any links or download/open any attachments from someone claiming to be with Busey—especially if you did not initiate the request.
- Do not share your account credentials, password or PIN, or give anyone access to your device. Busey associates will not contact you and request this information.
- Regularly monitor your accounts and transactions, and immediately report any unauthorized activity by visiting a local Busey Service Center or contacting our Customer Care
- Enroll in Busey eBank alerts to be notified of account activity.
- Visit our Money Matters blog to learn more about protecting yourself from fraud.
If you believe you’ve been the victim of fraud or a scam on a Busey account, contact our Customer Care team, reach out to your Relationship Manager or visit your local Service Center to place a fraud alert on your account.